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July 2008

Saturday, July 26, 2008

Tidbit: Tips For Nuturing Your Relationship With Your Marketing Firm

Even when law firms find "marketing/public relations" agency or consultant of their dreams. Like any other client relationship, both parties MUST work together and  keep the working relationship healthy, whole, with both quantifiable and non quantifiable deliverables. Below is a checklist to review when working with a consultant/agency:

  • Set realistic expectations up-front for goals and deliverables.
  • Meet with ALL the team responsible for your account.
  • Be open share ideas and thoughts with pr/marketing folks.
  • Providing ongoing feedback-both positive and negative.
  • Meet regularly to discuss results and modify strategy.
  • Celebrate the successes, It builds teamwork.
  • Should you need to end the business relationship, act quickly but be certain to honour contractual agreements so that the firm's reputation remains solid.

Monday, July 14, 2008

Tidbit: Reporter Deadlines

 


When calling a reporter/producer ALWAYS ask if they are on deadline. Why? This will:

1)Drop their guard
2) Let them know that you are interested in their deadlines. They will tell you when it’s appropriate for you to call back. It’s a good way to lay the foundation to build a solid relationship with them.

However, if the reporter is calling you, well, that is an entirely different matter.


Monday, July 07, 2008

How Complicated Is Your Business Development Plan?

Regardless of how limited your marketing dollars or experience may be, you’re more likely to succeed if you have a plan. Best of all, the plan need not be complicated.
 
Stephen R. Covey, author of The 7 Habits of Highly Effective People, published by Free Press in 1989, says to "begin with the end in mind." Simply put, it is like going to London without knowing how you are going to get there, where you are going to stay or what you are going to do and see. In fact, most of us are just not that adventurous and can't imagine taking off to some foreign location without some sort of plan.

Of course, some think that formulating a plan in your head is good enough. Wrong. You don't see the holes, gaps and pitfalls. Getting it out of your head and onto paper is not as overwhelming as you may perceive it to be.

Here’s a checklist:

1.    Take inventory: Assess your strengths and weaknesses as far as deciding what marketing you want to implement. For example, if you don’t like writing and don’t have the patience to write but you’re gregarious and enjoy speaking, then giving seminars and presentations might be more appropriate for you. You may want to assign the task of writing articles to someone else in your firm or get external help.

2.    Are you clear on your target market? This is one area in which I strongly advise clients—especially those from small firms and with their own practice—to consider taking the time and getting clear on. Knowing your client market WILL save you time, money and frustration. It will also SAVE your limited marketing dollars because you will be clear on how these prospects are likely to to be reached, what events they attend, what their reading habits are, etc., thereby making it easier for you to implement your marketing. Understand that you won't be able to rush through the client profiling process. The information you gather during this process will be the foundation for many significant decisions. Infact the ideal client market is one of the most popular sections of our tele-class "How to Grow Your Law Practice On A Shoestring Budget."

3.    Know yourself and your work habits and patterns. Monitor them for a week, and determine how much time you spend with clients, how much time you network, and when you do this. Knowing this will help make your networking and marketing endeavors work better for you. For example, if you are a morning person, then by all means attend breakfast-related networking events; on the other hand, if you prefer the evening, then schedule a couple of events in the evening. This will be different for everybody, but knowing your rhythms will make all your business development activities more effective.

4.    If you don’t have a Web site and are in a financial bind, consider getting a blog up. It is relatively easy and inexpensive. Make certain that you include your bio as well as information that clearly demonstrates how your practice can benefit prospects. Case studies and testimonials are effective ways of doing this.

Finally, it’s important to understand that there really is nothing new in marketing. Regardless of which marketing tactics you choose, the key to the success of your marketing is consistency and making adjustments when the need arises. More is not necessarily better; doing a few things right is not only considerably cheaper but far more effective. Looking for the latest marketing gimmick is a sure way to fail and demonstrates a lack of thoughtfulness. It’s about knowing your strengths and weaknesses and asking for help.

Wednesday, July 02, 2008

Speaking Tips: Stories V Facts


Recently I came across a startling fact, more than 90% of the audience forgets what they hear during presentations. This is a huge number, more importantly if you make speeches and give presentations as part of business development  an evaluation of your style of delivery and content is a must. If your message is not getting through to your audience, your presentation is taking you away from billable work.

When making presentations to prospects, it is extremely important for attorneys to narrow their focus.  It is also one of the reasons why attorneys should include case histories, and anecdotes.

Each person's comprehension skills are different. Some of us are more visual and understand by seeing pictures, others more auditory, where tone and voice of the speaker makes a difference and then there are the kinesthetic types. We need to feel the story, in other words we need to become Hamlet in order to get his pain!

Most of us use a combination of  these modalities. The examples, or little vignettes used in presentations must incorporate them to ensure active listening by high numbers of the audience, otherwise the presentation has the potential to be hit or miss.

 
Earlier this year in SCG Newsletter, I wrote an article on "The Power of Storytelling" which goes into considerable detail why most of us resonate MORE with stories than with facts and legalease.

Other tips for attorneys to consider when giving presentations:

  • Speak so that your audience understands you, no legalease please.

  • Speak so that your audience remembers your message. Remember stories appeal to the heart and facts appeal to the head. Most of us make decisions based on what our heart says, and use our brains to justify that decision.

  • Motivate/inspire your audience to act on your message.